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USING AGILE WORKING TO SOLVE COMPLEX POLICY PROBLEMS IN CHILEAN GOVERNMENT [#Agile #AgileWorking #Chile]

PUTTING USERS FIRST
THE PROMISE OF AGILE

Every two weeks, a member of Government Lab of Chile sits down with an advisor to the President to decide what the most urgent problem of the country is. Then, they try and find a new way to fix it.

This fortnightly process, in which tasks are prioritized by urgency, is one part of the “Agile” approach to working through problems. It is based on breaking down complex problems into simple tasks with basic deliverables, and putting users at the forefront, something that can be uncomfortable for traditional models of public service.

But, as the Chilean government has found, using Agile working to solve complex policy problems can garner significant results for public servants and citizens alike, particularly in the area of health.

PUTTING USERS FIRST
The Government Lab was founded in 2014, with the intention of bringing citizens closer to the operations of the government.

The team call themselves “co-creators”. According to Lab director Roman Yosif, they don not fulfill the traditional role of a consultancy — going into a department, making some recommendations and leaving. Instead, his team works in partnership with the departments they are advising.

THE PROMISE OF AGILE
Agile was initially created as a project management process for software development teams, but is increasingly being implemented in other sectors, championed by organizations like the Government Lab as a way to get public services to operate more efficiently.

Agile working solves Chile’s toughest challenges — fast:
The Government Lab helps design quick, innovative solutions to pressing problems
Apolitical

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