Managing Remote Workforce Successfully [#AgileManagement #AgileRemote #AgileWorkforce #AgileSuccess]

Managing Remote Workforce Successfully [#AgileManagement #AgileRemote #AgileWorkforce #AgileSuccess]

1. Make sure your team members are properly set up
2. Centralize required resources
3. Maintain close contact
4. Communicate proactively
5. Adjust your management style
6. Stay agile
7. Focus on balance
8. Expect surprises

1. Make sure your team members are properly set up
Ensure that your team members are properly equipped with VOIP phones, VPN connections, and any other tools they would need to do their jobs remotely. Streamline your request processes so that people can easily get the gear they need in a timely manner. Without this, responsiveness to customer needs and team collaboration might take a hit at critical junctures or even impact your entire business.

2. Centralize required resources
Have a single-source-of-truth repository for important documents as well as a carefully and thoroughly updated intranet that provides access to policies and procedures, FAQs, and more. Better yet, after they have been working remotely for a few days, ask your team members what shared resources they need most. Avoid unfortunate surprises: Discovering multiple versions of a contract or key project documents will create headaches for everyone, including customers.

3. Maintain close contact
Do regular “virtual walkarounds” to touch base with the team members on a one-on-one basis, hold regular web chats with the team members, and consider hosting an online session every Friday to maintain team morale and foster a sense of community. Set a positive example by ensuring that everyone, including senior leadership, is using webcams and collaboration tools. If team members feel that management is disengaged while they are working remotely, it could lead to attrition later.

4. Communicate proactively
There are plenty of tools available to help teams collaborate internally and enable communication between customers and prospects. It is important to be proactive, especially with those customers: Instead of waiting for them to contact you, reach out and ask if they are anticipating a problem or a need so you can address it first.

5. Adjust your management style
If you are prone to micromanaging or “management by walking around,” you’ll need to learn to invest more trust in your team members. Design goals, processes, and responsibilities around the notion that team members will think and act for themselves and stay productive and focused even when there is no one looking over their shoulder.

6. Stay agile
Even if the pandemic has diminished, there will likely be lasting effects on your company’s bottom line, operations, and industry, and the economy may still be fluid. There may also be factors that require permanent adjustments. For these reasons, it is important to stay agile and flexible so that you are able to maintain business continuity.

7. Focus on balance
For some team members, working remotely means work takes over their life. And while it may feel good to be productive and removed from outside problems during stressful times, it is not healthy to lose sight of work/life balance. Life may be different while the world battles the pandemic, but it is important to give our families, friends, and ourselves attention as well. Your team members will do a better job when they are able to refresh and recharge themselves, and by recognizing this and supporting your team members’ work/life balance, you can help prevent burnouts that can affect the entire team’s performance.

8. Expect surprises
Finally, unexpected challenges will happen – even if you adhere to the advice above. Count on surprises, and stay flexible. This is one of the most important lessons to keep in mind when you are transitioning your operations to work-from-home.

ADAPTED FROM:
8 remote work lessons: Stay agile and expect surprises
The Enterprisers Project

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